Servisfy

by ELSE DIGITAL SOLUTIONS INC.

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SERVISFY PRIVACY POLICY

Version 2.0  |  Effective Date: 07-07-2026  |  Last Updated: 07-07-2026

Applicable To:

PART I

INTRODUCTION, SCOPE, DEFINITIONS, INFORMATION WE COLLECT & LEGAL BASIS FOR PROCESSING

1. INTRODUCTION

Else Digital Solutions Inc. ("Else Digital", "Servisfy", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, integrity, and security of the information entrusted to us.

This Privacy Policy explains how Else Digital Solutions Inc. collects, uses, stores, processes, protects, transfers, discloses, and otherwise handles Personal Information when individuals and organizations use the Servisfy platform and any related products or services.

Servisfy is an Artificial Intelligence-powered customer service, operational intelligence, workflow orchestration, communication, analytics, and business automation platform designed to transform customer communications into structured, intelligent, self-learning operational workflows.

Unlike traditional CRM or messaging platforms, Servisfy may process communications across multiple channels, generate AI-assisted recommendations, orchestrate service workflows, maintain organizational knowledge, analyze operational performance, facilitate voice and messaging interactions, and assist businesses in resolving customer requests efficiently.

Because of the nature of these services, Servisfy processes information on behalf of both:

This Privacy Policy applies to both categories of users unless expressly stated otherwise.

We recognize that privacy is a fundamental right and are committed to processing Personal Information lawfully, fairly, transparently, and responsibly.

2. OUR PRIVACY PRINCIPLES

Servisfy is built upon the following privacy principles:

Lawfulness

We process Personal Information only where there is an appropriate legal basis.

Transparency

We explain what information is collected, why it is collected, and how it is used.

Purpose Limitation

Information is collected only for legitimate business purposes and is not used incompatibly with those purposes.

Data Minimization

We seek to collect only information reasonably necessary to deliver and improve our Services.

Accuracy

We take reasonable steps to maintain accurate and up-to-date information.

Security

We implement administrative, organizational, technical, and physical safeguards designed to protect Personal Information.

Accountability

Else Digital Solutions Inc. remains accountable for Personal Information processed under its control, including information processed by approved service providers acting on our behalf.

3. SCOPE OF THIS POLICY

This Privacy Policy applies whenever you access or use:

This Policy also applies to information collected during:

4. WHO THIS POLICY APPLIES TO

This Privacy Policy applies to:

5. DATA CONTROLLER AND DATA PROCESSOR

Depending on the circumstances, Else Digital Solutions Inc. may act either as a Data Controller or a Data Processor (or equivalent roles under applicable privacy laws).

When Else Digital Acts as Data Controller

We determine the purposes and means of processing Personal Information relating to:

When Else Digital Acts as Data Processor

Business customers using Servisfy generally determine how customer information is collected and processed within their own Servisfy environments.

In these situations:

Business customers are responsible for:

Else Digital provides tools to assist customers in meeting these obligations.

6. DEFINITIONS

For purposes of this Privacy Policy:

Personal Information means information relating to an identified or identifiable individual.

Sensitive Personal Information means information receiving enhanced protection under applicable laws, including where applicable financial, biometric, health, precise location, or similar information.

Processing includes collecting, recording, organizing, storing, using, transmitting, analyzing, combining, disclosing, deleting, or otherwise handling information.

Customer refers to any organization using Servisfy.

End User refers to individuals interacting with a Customer through Servisfy.

Platform means the Servisfy ecosystem, including software, applications, websites, APIs, AI engines, communication systems, and associated infrastructure.

AI Services include artificial intelligence systems that assist with classification, recommendation, workflow orchestration, analytics, language processing, sentiment analysis, operational intelligence, and other platform capabilities.

7. INFORMATION WE COLLECT

Depending upon how you use Servisfy, we may collect the following categories of information.

A. Account Information

Including:

B. Customer Profile Information

Businesses may choose to store information relating to their customers, including:

C. Communication Information

Servisfy may process communications exchanged through the Platform, including:

D. Ticket & Workflow Information

Including:

E. SolutionBank Information

Where businesses use SolutionBank, we may process:

F. Scheduling Information

Including:

G. Payment Information

Where applicable, Servisfy may process payment-related information necessary to facilitate subscriptions or customer-authorized transactions.

Payment card information is generally processed by certified third-party payment processors and is not stored by Else Digital Solutions Inc. unless expressly stated.

H. Device Information

We may collect:

I. Usage Information

We automatically collect operational information, including:

J. Technical Information

Including:

8. INFORMATION GENERATED BY AI SERVICES

Servisfy's AI engines may generate additional operational information, including:

Unless otherwise agreed in writing, AI-generated outputs remain associated with the customer environment in which they were created and are processed in accordance with this Privacy Policy.

9. INFORMATION WE DO NOT INTENTIONALLY COLLECT

Except where expressly required for customer-authorized business purposes, Servisfy does not intentionally collect:

unless such information is voluntarily provided by users, required for the provision of services, or processed under the direction of a business customer and in accordance with applicable law.

10. HOW WE COLLECT INFORMATION

We collect information through several methods, including:

Information You Provide

Such as when you:

Information Collected Automatically

Including through:

Information Provided by Business Customers

Business customers may upload or synchronize information relating to their employees, customers, suppliers, appointments, workflows, or business operations.

Information from Third-Party Integrations

Where authorized, we may receive information from integrated services, such as communication providers, calendar services, identity providers, payment processors, CRM systems, ERP platforms, or other business applications.

11. LEGAL BASES FOR PROCESSING (GDPR AND SIMILAR LAWS)

Where applicable, Else Digital Solutions Inc. processes Personal Information on one or more of the following legal bases:

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing undertaken before the withdrawal.

PART II

HOW WE USE INFORMATION, AI PROCESSING, AUTOMATED DECISION-MAKING, SOLUTIONBANK, COMMUNICATIONS, ANALYTICS, COOKIES & PLATFORM OPERATIONS

12. HOW WE USE PERSONAL INFORMATION

Else Digital Solutions Inc. processes Personal Information only for legitimate business purposes and in accordance with applicable privacy legislation.

Depending on the Services used, Personal Information may be processed to:

A. Provide the Servisfy Platform

Including:

B. Deliver AI-Assisted Customer Service

Servisfy uses Artificial Intelligence to improve customer support and operational efficiency.

Examples include:

AI recommendations are intended to assist users and organizations. Unless specifically configured otherwise by a customer, significant operational decisions remain subject to human oversight.

C. Deliver Communication Services

Including:

D. Maintain Security

Including:

E. Improve the Platform

Including:

F. Meet Legal Obligations

Including:

13. ARTIFICIAL INTELLIGENCE PROCESSING

Servisfy incorporates Artificial Intelligence ("AI") technologies to assist organizations in managing customer communications, operational workflows, knowledge management, analytics, scheduling, collaboration, and service delivery.

AI functionality may include:

AI is intended to assist—not replace—human decision-making except where organizations expressly configure autonomous workflows.

14. AUTOMATED DECISION-MAKING

Certain Servisfy features may automatically perform actions based upon configured workflows.

Examples include:

Where legally required, organizations remain responsible for ensuring appropriate human oversight over decisions that may significantly affect individuals.

Where required by applicable law, individuals may request human review of decisions made solely through automated processing.

15. AI-GENERATED CONTENT

Servisfy may generate:

AI-generated content is intended to support users.

Organizations remain responsible for reviewing AI-generated outputs before relying upon them in situations where accuracy is essential.

16. SOLUTIONBANK KNOWLEDGE SYSTEM

SolutionBank is Servisfy's proprietary knowledge management system.

SolutionBank enables organizations to:

Information stored in SolutionBank may include:

Organizations control the knowledge stored within their own SolutionBank environments.

Else Digital Solutions Inc. does not publish customer knowledge repositories without authorization.

17. ORGANIZATIONAL MEMORY

Servisfy may maintain organizational memory to improve operational continuity.

Organizational memory may include:

Organizational memory is designed to:

18. AI LEARNING

Servisfy may improve recommendations using information generated within each customer's environment.

Learning may include:

Unless otherwise agreed in writing, customer-specific learning remains logically associated with the originating customer environment and is not intentionally shared with unrelated customer environments.

Else Digital Solutions Inc. does not use customer-specific confidential business information to train publicly available AI models without appropriate authorization.

19. MULTI-CHANNEL COMMUNICATION PROCESSING

Servisfy supports communications across multiple channels.

Depending upon customer configuration, communications may include:

Messages may be:

20. VOICE SERVICES

Where voice functionality is enabled, Servisfy may process:

Recording of telephone conversations may be subject to applicable laws requiring notice or consent.

Customers using call recording features are responsible for ensuring compliance with all applicable recording and consent requirements.

21. MESSAGE CONTENT

Message content processed through Servisfy may include:

Messages are processed solely for purposes consistent with delivering Servisfy Services.

22. COMMUNICATION CONSENT

Organizations using Servisfy remain responsible for obtaining all legally required consents before communicating with individuals using:

Individuals may withdraw consent where required by law.

Withdrawal requests will be processed in accordance with applicable legal requirements.

SMS and Mobile Messaging (Servisfy-Originated)

If you opt in to receive SMS messages from Servisfy, we may send informational and customer-care messages concerning your account, support requests, service requests, appointments, reminders, live service updates, and related service notifications. Message frequency varies. Message and data rates may apply. You may opt out by replying STOP and may request assistance by replying HELP.

Mobile information, including mobile phone numbers and SMS opt-in data and consent, will not be sold or shared with third parties or affiliates for marketing or promotional purposes.

23. ANALYTICS AND OPERATIONAL INTELLIGENCE

Servisfy generates analytics to assist organizations in improving operations.

Analytics may include:

Analytics may be presented through dashboards, reports, exports, APIs, or scheduled notifications.

24. PREDICTIVE ANALYTICS

Where enabled, Servisfy may use historical operational data to generate predictive insights.

Examples include:

Predictive analytics are intended to support operational planning and should not be interpreted as guarantees of future outcomes.

25. MARKETPLACE SERVICES

Where Marketplace functionality is available, Servisfy may process information necessary to:

Marketplace participants are responsible for the information they choose to publish.

26. COLLABORATION FEATURES

Servisfy supports collaboration among authorized users.

Collaboration may include:

Only authorized users with appropriate permissions may access collaborative information.

27. COOKIES AND SIMILAR TECHNOLOGIES

Servisfy websites and web applications use cookies and similar technologies to:

Cookies may include:

Essential Cookies

Required for platform operation.

Functional Cookies

Used to remember user preferences.

Analytics Cookies

Used to understand platform performance.

Security Cookies

Used to detect abuse and unauthorized access.

Where required by applicable law, users may manage cookie preferences through available consent tools.

Disabling certain cookies may affect platform functionality.

28. LOGGING AND AUDIT TRAILS

Servisfy maintains audit logs to support:

Audit logs may include:

Audit records are retained in accordance with applicable legal, contractual, and operational requirements.

29. PRODUCT IMPROVEMENT

We continually improve Servisfy.

Information may be analyzed in aggregated or de-identified form to:

Where reasonably possible, product improvement activities use aggregated or de-identified information rather than directly identifiable Personal Information.

30. RESEARCH AND DEVELOPMENT

Else Digital Solutions Inc. may conduct research and development activities to improve existing products and develop new technologies.

Such activities may include:

Where appropriate, research activities will use anonymized, aggregated, synthetic, or de-identified data.

31. MARKETING COMMUNICATIONS

Else Digital Solutions Inc. may send:

Recipients may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us directly.

Transactional communications relating to account administration, security, billing, or service availability may continue where necessary.

PART III

DISCLOSURE OF PERSONAL INFORMATION, INTERNATIONAL DATA TRANSFERS, SECURITY, DATA RETENTION, ENTERPRISE RESPONSIBILITIES & INCIDENT RESPONSE

32. WHEN WE SHARE PERSONAL INFORMATION

Else Digital Solutions Inc. does not sell Personal Information to third parties for monetary consideration.

We disclose Personal Information only where necessary to:

Information is disclosed only to the extent reasonably necessary for the applicable purpose.

33. DISCLOSURE TO BUSINESS CUSTOMERS

Where individuals communicate with an organization using Servisfy, relevant Personal Information may be disclosed to that organization.

This may include:

Businesses receiving such information are independently responsible for complying with applicable privacy laws.

34. DISCLOSURE TO AUTHORIZED USERS

Organizations determine which authorized personnel may access information stored within their Servisfy environment.

Depending upon assigned permissions, authorized users may include:

Role-Based Access Control (RBAC) is used to limit access based upon assigned responsibilities wherever practicable.

35. SERVICE PROVIDERS AND SUBPROCESSORS

Else Digital Solutions Inc. engages carefully selected third-party service providers to support the delivery of Servisfy.

These providers may perform services including:

Examples of categories of subprocessors may include:

Each provider is contractually required to implement appropriate confidentiality and security measures and may process Personal Information only on our documented instructions, except where otherwise required by law.

36. THIRD-PARTY INTEGRATIONS

Customers may choose to connect Servisfy with third-party applications.

Examples include:

Information exchanged through such integrations is governed by:

Else Digital Solutions Inc. is not responsible for the privacy practices of independent third-party services.

37. ARTIFICIAL INTELLIGENCE SERVICE PROVIDERS

Certain Servisfy features may rely upon trusted AI infrastructure providers.

Where AI processing is performed by third-party providers:

Else Digital Solutions Inc. does not intentionally permit customer confidential information to be used for the unrestricted training of publicly available AI systems without appropriate authorization.

38. PAYMENT PROCESSORS

Subscription fees and other payments may be processed by certified third-party payment processors.

Payment processors may collect:

Else Digital Solutions Inc. generally does not store complete payment card numbers.

Payment processing is governed by the privacy policies of the applicable payment processor.

39. GOVERNMENT REQUESTS

We may disclose Personal Information where required to:

Where legally permitted, we may notify affected customers before disclosing information.

40. BUSINESS TRANSFERS

If Else Digital Solutions Inc. undergoes:

Personal Information may be transferred as part of the transaction, subject to applicable confidentiality obligations and privacy laws.

Affected users will be notified where required by law.

41. INTERNATIONAL DATA TRANSFERS

Servisfy is a global platform.

Personal Information may be transferred to, stored in, or processed in countries other than the country in which information was originally collected.

These countries may have privacy laws that differ from those of your jurisdiction.

Where international transfers occur, Else Digital Solutions Inc. implements appropriate safeguards designed to protect Personal Information.

42. CROSS-BORDER PROCESSING SAFEGUARDS

Where required by applicable law, international transfers may rely upon one or more recognized transfer mechanisms, including:

We continually evaluate international data transfer requirements as privacy laws evolve.

43. DATA RESIDENCY

Depending upon customer configuration and service availability, Personal Information may be processed within one or more geographic regions.

Customers with regulatory requirements relating to data residency may contact Else Digital Solutions Inc. regarding available regional hosting options.

44. DATA SECURITY

Else Digital Solutions Inc. maintains a comprehensive information security program designed to protect the confidentiality, integrity, and availability of information.

Security measures may include:

No method of transmission or storage can guarantee absolute security.

Accordingly, while we implement commercially reasonable safeguards, we cannot guarantee that unauthorized access will never occur.

45. ACCOUNT SECURITY

Users are responsible for maintaining the confidentiality of their credentials.

Users should:

Else Digital Solutions Inc. is not responsible for losses resulting from failure to protect account credentials and authentication devices.

46. DATA RETENTION

Personal Information is retained only for as long as reasonably necessary to:

Retention periods may vary depending upon:

Illustrative retention categories include:

Customers may configure retention periods for certain categories of operational data where supported by the platform.

47. DATA DELETION

Subject to legal, contractual, and operational requirements, Personal Information may be deleted:

Certain information may remain in secure backups for a limited period before permanent deletion.

47A. Account Deletion Requests

You may request deletion of your Servisfy account through the account settings in the applicable Servisfy application or through our published account-deletion request page.

Before processing a deletion request, we take appropriate steps to verify the requester's identity and determine the scope of the request.

Servisfy platform account information. Else Digital Solutions Inc. is responsible for personal information that it controls directly in connection with operating the Servisfy platform, as described in Section 5. Requests involving this information are assessed for deletion in accordance with applicable law, security requirements and lawful retention obligations.

Business-controlled customer information. Each Business using Servisfy is responsible for personal information it controls about its customers, including applicable customer-service records, conversations, messages, appointments and voice-related records. Else Digital processes this information on behalf of the relevant Business, as described in Section 5. Requests concerning those records are handled under the responsible Business's privacy obligations and applicable processes.

Customers may contact the relevant Business through the existing AI Chat or AI Voice communication features in the Servisfy Customer application, including escalation to a human representative where appropriate.

Business memberships and shared accounts. Removing a membership from one Business is different from requesting deletion of an entire Servisfy account. Where an identity is associated with multiple Businesses, requests are assessed according to the relevant account scope and each Business's applicable responsibilities.

Retention and confirmation. Certain information may need to be retained for legal, financial, security, healthcare or other lawful purposes. Where applicable, information about the outcome of a verified deletion request, including any relevant retention exceptions, will be communicated to the requester. Account deactivation or submission of a request alone does not mean that account deletion has been completed.

48. ENTERPRISE CUSTOMER RESPONSIBILITIES

Business customers using Servisfy are responsible for:

Else Digital Solutions Inc. provides technical tools to assist customers but does not replace customers' independent legal obligations.

49. DATA PROCESSING AGREEMENTS (DPA)

Where required by applicable law or contract, Else Digital Solutions Inc. may enter into a Data Processing Agreement ("DPA") with business customers.

Such agreements may address:

50. INCIDENT RESPONSE

Else Digital Solutions Inc. maintains documented incident response procedures designed to identify, investigate, contain, and remediate security incidents.

Our incident response process includes:

Security incidents are managed according to their severity and potential impact.

51. DATA BREACH NOTIFICATION

Where Else Digital Solutions Inc. becomes aware of a Personal Information breach that triggers notification obligations under applicable law, we will notify affected customers and, where legally required, affected individuals and regulatory authorities without undue delay.

Notifications may include:

52. BUSINESS CONTINUITY AND DISASTER RECOVERY

Servisfy employs business continuity and disaster recovery measures designed to maintain service availability and protect customer information.

These measures may include:

Recovery objectives may vary depending upon service tier, contractual commitments, and operational circumstances.

53. SECURITY TESTING

Else Digital Solutions Inc. periodically evaluates its security posture through activities that may include:

The scope and frequency of security testing are reviewed periodically and may evolve with changes to the platform and applicable industry practices.

PART IV

INDIVIDUAL PRIVACY RIGHTS, JURISDICTION-SPECIFIC PROVISIONS, CHILDREN'S PRIVACY, COOKIES, POLICY UPDATES & CONTACT INFORMATION

54. YOUR PRIVACY RIGHTS

Else Digital Solutions Inc. respects the privacy rights afforded to individuals under applicable privacy laws.

Depending on your jurisdiction and the nature of our relationship with you, you may have one or more of the following rights.

Right to Access

You may request confirmation as to whether we process your Personal Information and, where applicable, request access to such information.

Where permitted by law, we will provide a copy of your Personal Information in a commonly used format.

Right to Correction

You may request correction of inaccurate, incomplete, outdated, or misleading Personal Information.

Where appropriate, corrected information will also be communicated to relevant service providers acting on our behalf.

Right to Deletion

You may request deletion of your Personal Information where:

Deletion requests remain subject to legal retention obligations, contractual requirements, fraud prevention, dispute resolution, security investigations, and other lawful exceptions.

Right to Restrict Processing

Where applicable law permits, you may request restriction of certain processing activities while a request for correction, objection, or verification is being considered.

Right to Object

Where processing is based upon legitimate interests, you may object to such processing.

We will assess each objection in accordance with applicable legal requirements.

Right to Withdraw Consent

Where processing relies upon your consent, you may withdraw consent at any time.

Withdrawal does not affect processing that occurred prior to withdrawal.

Right to Data Portability

Where applicable, you may request that certain Personal Information be provided:

or transmitted to another service provider where technically feasible.

Right to Human Review

Where legally required, individuals may request human review of decisions made solely through automated processing that produce legal or similarly significant effects.

Right to Lodge a Complaint

You may lodge a complaint with the applicable privacy regulator in your jurisdiction if you believe your privacy rights have been violated.

We encourage individuals to contact Else Digital Solutions Inc. first so that we may attempt to resolve concerns promptly.

55. CANADIAN PRIVACY RIGHTS

For individuals located in Canada, Else Digital Solutions Inc. processes Personal Information in accordance with applicable Canadian privacy legislation, including:

Canadian users may request:

Where required, Else Digital Solutions Inc. will respond within the timelines prescribed by applicable law.

56. EUROPEAN ECONOMIC AREA (EEA) AND UNITED KINGDOM

If you are located in the European Economic Area, Switzerland, or the United Kingdom, you may have additional rights under applicable data protection legislation, including the General Data Protection Regulation (GDPR) and UK GDPR.

These rights may include:

Else Digital Solutions Inc. processes Personal Information only where a lawful basis exists under applicable legislation.

57. CALIFORNIA PRIVACY RIGHTS

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable exceptions, California residents may request:

Else Digital Solutions Inc. does not sell Personal Information for monetary consideration.

Else Digital Solutions Inc. does not knowingly share Personal Information for cross-context behavioral advertising in a manner inconsistent with applicable law.

Individuals exercising privacy rights will not receive discriminatory treatment because they exercised those rights.

58. OTHER UNITED STATES PRIVACY LAWS

Residents of certain U.S. states may possess additional rights under applicable state privacy legislation.

Else Digital Solutions Inc. will honor applicable rights as required by law.

59. EXERCISING YOUR RIGHTS

Privacy requests may be submitted by contacting:

Privacy Officer

Else Digital Solutions Inc.

Email:

privacy@servisfy.com

or

support@servisfy.com

Requests should include sufficient information to allow us to verify identity and process the request securely.

We may request additional verification before disclosing Personal Information.

60. RESPONSE TIMES

Else Digital Solutions Inc. will respond to verified privacy requests within the timeframes required by applicable law.

Where permitted, extensions may be applied for particularly complex requests.

If we cannot fulfill a request, we will explain the applicable legal basis.

61. IDENTITY VERIFICATION

Before responding to certain privacy requests, we may verify the identity of the requester to:

Verification requirements will be proportionate to the sensitivity of the requested information.

62. COOKIES PREFERENCE MANAGEMENT

Where required by law, users may manage cookie preferences through available consent mechanisms.

Users may also configure browser settings to reject certain cookies.

Disabling cookies may affect the availability or functionality of portions of the Servisfy platform.

63. DO NOT TRACK

Some browsers support "Do Not Track" signals.

Because there is no universally accepted standard governing such signals, Servisfy currently responds to browser privacy settings and consent mechanisms as required by applicable law.

64. MARKETING COMMUNICATIONS

Users may unsubscribe from marketing communications at any time.

Unsubscribing from marketing messages will not prevent receipt of:

65. THIRD-PARTY WEBSITES

Servisfy may contain links to third-party websites or services.

Else Digital Solutions Inc. is not responsible for:

Users should review the privacy policies of third-party services independently.

66. CHILDREN'S PRIVACY

Servisfy is intended for business and professional use.

The Services are not directed toward children under the age required by applicable law to provide valid consent for data processing.

Else Digital Solutions Inc. does not knowingly collect Personal Information directly from children where prohibited by law.

If we become aware that Personal Information has been collected contrary to applicable law, reasonable steps will be taken to delete such information.

Parents or legal guardians who believe a child has provided Personal Information should contact our Privacy Officer.

67. ACCESSIBILITY

Else Digital Solutions Inc. is committed to making privacy information reasonably accessible.

Individuals requiring this Privacy Policy in an alternative format may contact us.

Reasonable accommodations will be provided where practicable.

68. CHANGES TO THIS PRIVACY POLICY

Technology, legal requirements, and our Services continue to evolve.

Accordingly, Else Digital Solutions Inc. may update this Privacy Policy periodically.

When material changes are made, we may:

Continued use of the Services following the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy unless applicable law requires additional consent.

69. CONTACT INFORMATION

Questions regarding this Privacy Policy or Else Digital Solutions Inc.'s privacy practices may be directed to:

Privacy Officer

Else Digital Solutions Inc.

Operating as Servisfy

Email:

privacy@servisfy.com

support@servisfy.com

Website:

https://www.servisfy.com

Business Address:

10030 97 Avenue, NW, Edmonton. AB T5K 0B1

70. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable privacy and data protection laws governing the processing of Personal Information.

Nothing in this Privacy Policy shall limit any rights granted to individuals under mandatory privacy legislation applicable to their jurisdiction.

71. LANGUAGE

This Privacy Policy has been prepared in English.

Where translated versions are provided, the English version shall govern to the extent permitted by applicable law in the event of inconsistencies.

72. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

73. ENTIRE PRIVACY POLICY

This Privacy Policy constitutes Else Digital Solutions Inc.'s comprehensive statement regarding the collection, use, disclosure, retention, protection, and management of Personal Information in connection with the Servisfy platform, except where supplemented by:

APPENDIX A — SERVISFY SUBPROCESSOR CATEGORIES

Servisfy may engage trusted subprocessors to provide infrastructure and platform functionality, including categories such as:

A current list of significant subprocessors will be maintained separately and made available to enterprise customers upon request or through the Servisfy website.

APPENDIX B — SECURITY SAFEGUARDS

Servisfy employs layered technical and organizational safeguards, which may include:

These safeguards are reviewed periodically and may evolve as technology and security best practices develop.

APPENDIX C — AI TRANSPARENCY NOTICE

Servisfy incorporates artificial intelligence to assist organizations in delivering efficient customer service and operational workflows.

AI capabilities may include:

AI-generated outputs are designed to support human decision-making and organizational efficiency. Customers remain responsible for reviewing, approving, and acting upon AI-generated recommendations where appropriate.

Unless expressly authorized by the customer or required by law, confidential customer information processed through Servisfy is not intentionally used to train publicly available artificial intelligence models.

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