Servisfy

by ELSE DIGITAL SOLUTIONS INC.

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SERVISFY ENTERPRISE TERMS OF SERVICE

Version 2.0  |  Effective Date: 07/07/2026  |  Last Updated: 07/07/2026

PART I

INTRODUCTION, ACCEPTANCE, DEFINITIONS, ELIGIBILITY, ACCOUNTS, SUBSCRIPTIONS & CUSTOMER RESPONSIBILITIES

1. INTRODUCTION

Welcome to Servisfy, an Artificial Intelligence-powered Service Operating System ("SOS") developed and operated by Else Digital Solutions Inc. ("Else Digital," "Servisfy," "Company," "we," "our," or "us").

These Enterprise Terms of Service ("Terms") constitute a legally binding agreement between Else Digital Solutions Inc. and the individual, organization, business entity, government agency, educational institution, or other legal entity ("Customer," "you," or "your") that accesses or uses the Servisfy Platform.

These Terms govern access to and use of:

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must immediately discontinue use of the Platform.

2. PURPOSE OF THE PLATFORM

Servisfy is not merely a Customer Relationship Management (CRM) platform.

Servisfy is an integrated Artificial Intelligence-powered Service Operating System (SOS) designed to enable organizations to orchestrate customer communications, operational workflows, intelligent knowledge management, scheduling, collaboration, analytics, marketplace interactions, and AI-assisted decision support through a unified enterprise platform.

The Platform may include technologies and capabilities such as:

The Platform is intended to improve operational efficiency while allowing organizations to retain appropriate human oversight over business processes.

3. ACCEPTANCE OF THESE TERMS

You accept these Terms by:

If you are accepting these Terms on behalf of an organization, you represent and warrant that you possess sufficient legal authority to bind that organization.

If you do not possess such authority, you must not use the Platform on behalf of that organization.

4. ELIGIBILITY

You may use Servisfy only if:

Servisfy is intended primarily for business, governmental, educational, nonprofit, and professional use.

5. DEFINITIONS

For purposes of these Terms:

Account means an authorized Servisfy subscription.

Authorized User means an individual permitted by a Customer to access the Platform.

Customer Data means all information uploaded, stored, transmitted, or generated within the Customer's Servisfy environment, excluding Else Digital's proprietary technology.

Platform means the Servisfy ecosystem, including all software, applications, APIs, AI systems, communication infrastructure, and associated services.

AI Services means artificial intelligence technologies incorporated into the Platform.

SolutionBank means Servisfy's proprietary knowledge management system.

Workflow means any automated or manually configured operational process executed within Servisfy.

Service Graph means Servisfy's relational operational intelligence architecture linking communications, workflows, customers, organizational entities, knowledge assets, operational events, and business processes.

Organizational Memory means persistent knowledge accumulated through operational history within a Customer's environment.

Marketplace means Servisfy's marketplace infrastructure connecting customers, suppliers, service providers, and business partners.

Subscription means a paid or trial license to access the Platform.

6. ENTERPRISE ACCOUNTS

A Servisfy subscription is established for an organization rather than an individual unless expressly stated otherwise.

The organization is responsible for:

Administrators may:

7. AUTHORIZED USERS

Each Authorized User must:

Customers remain responsible for the activities of all Authorized Users accessing their Servisfy environment.

8. CUSTOMER RESPONSIBILITIES

Customers agree to:

Customers are solely responsible for decisions made using Platform outputs.

9. ACCOUNT SECURITY

Customers are responsible for safeguarding:

Customers shall immediately notify Else Digital Solutions Inc. of suspected unauthorized access.

Else Digital Solutions Inc. may suspend compromised accounts to protect Customers and the Platform.

10. SUBSCRIPTIONS

Servisfy is offered under subscription plans that may include:

Available features vary by subscription tier.

Else Digital Solutions Inc. reserves the right to modify plan features, provided such modifications do not materially reduce paid core functionality during the current subscription term except where required for security, legal compliance, or technical necessity.

11. FREE TRIALS

Else Digital Solutions Inc. may offer free trials.

Trial subscriptions:

Trial data may be deleted following expiration unless otherwise specified.

Customers are encouraged to export important data before trial expiration.

12. SUBSCRIPTION RENEWAL

Unless otherwise agreed in writing, subscriptions automatically renew for successive billing periods unless cancelled before the renewal date.

Customers may disable automatic renewal through the Platform or by contacting Else Digital Solutions Inc., subject to applicable notice requirements.

13. SERVICE MODIFICATIONS

Else Digital Solutions Inc. continually improves Servisfy.

Accordingly, we may:

Material reductions in paid functionality will be communicated in advance where reasonably practicable.

14. BETA FEATURES

The Platform may include:

Beta features:

Customers use beta features at their own discretion.

15. PROFESSIONAL SERVICES

Else Digital Solutions Inc. may provide optional professional services, including:

Such services are governed by separate statements of work or service agreements where applicable.

16. CUSTOMER CONFIGURATIONS

Customers control many aspects of their Servisfy environments, including:

Customers are responsible for reviewing configurations before deployment.

17. COMMUNICATION SERVICES

Servisfy supports enterprise communications through multiple channels, including:

Availability depends upon subscription level, geographic region, regulatory requirements, and third-party infrastructure providers.

Customers are responsible for obtaining all legally required consents before communicating with end users.

Servisfy-Originated SMS Messaging

Servisfy may offer optional informational and customer-care SMS messaging directly to end users relating to accounts, support requests, service requests, appointments, reminders, live service updates, and related service notifications.

This Servisfy-originated SMS program is separate from messaging initiated by Customers through the Platform and does not replace a Customer's responsibility to obtain any legally required consents for the Customer's own communications.

Participation in Servisfy-originated SMS messaging is voluntary and is not a condition of purchasing or using Servisfy services.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out of Servisfy-originated SMS messages. Reply HELP for assistance. For assistance with Servisfy SMS messaging, contact info@elsedigital.ca.

Wireless carriers are not liable for delayed or undelivered messages.

18. CUSTOMER REPRESENTATIONS AND WARRANTIES

By using the Platform, the Customer represents and warrants that:

Customers further represent that they will not knowingly use the Platform in any manner that infringes the rights of third parties or compromises the security or integrity of the Services.

19. RESERVATION OF RIGHTS

Except for the limited rights expressly granted under these Terms, Else Digital Solutions Inc. retains all right, title, and interest in and to the Platform, including all associated intellectual property rights.

No rights are granted by implication, estoppel, or otherwise beyond those expressly stated in these Terms.

20. TERM OF THESE TERMS

These Terms become effective on the earlier of:

These Terms remain in effect until terminated in accordance with the termination provisions set forth herein.

PART II

AI SERVICES, PLATFORM LICENSE, ACCEPTABLE USE, INTELLECTUAL PROPERTY, MARKETPLACE, APIs & COMMUNICATION SERVICES

21. LICENSE GRANT

Subject to these Terms and the payment of applicable subscription fees, Else Digital Solutions Inc. grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Subscription Term to access and use the Servisfy Platform solely for the Customer's internal business operations.

This license permits Customers to:

No ownership rights are transferred to the Customer.

22. LICENSE RESTRICTIONS

Except as expressly permitted, Customers shall not:

These restrictions survive termination.

23. SERVISFY AI SERVICES

Servisfy incorporates proprietary and third-party Artificial Intelligence technologies to enhance customer service, workflow automation, operational intelligence, and enterprise productivity.

AI capabilities may include:

AI features may evolve continuously as technology advances.

24. AI OPERATOR COPILOT

Servisfy may provide AI-generated assistance to operators and organizations.

Copilot functionality may include:

Customers acknowledge that Copilot is intended to assist human decision-making and does not replace professional judgment.

25. AI AUTONOMOUS WORKFLOWS

Customers may configure Servisfy to execute certain workflows automatically.

Examples include:

Customers remain responsible for configuring appropriate safeguards, approvals, and oversight.

26. SOLUTIONBANK

SolutionBank is Servisfy's proprietary enterprise knowledge system.

SolutionBank enables Customers to:

Customer-created SolutionBank content remains Customer Data.

Else Digital retains ownership of the SolutionBank software, architecture, algorithms, and underlying technology.

27. ORGANIZATIONAL MEMORY

Servisfy may maintain persistent organizational memory to improve operational continuity.

Organizational Memory may include:

This functionality is intended to preserve institutional knowledge and improve future service quality.

28. SERVICE GRAPH

Servisfy's Service Graph connects operational entities across the Platform.

Examples include relationships among:

The Service Graph enables richer operational intelligence and workflow orchestration.

29. AI-GENERATED CONTENT

Servisfy may generate:

AI-generated outputs are informational tools.

Customers remain responsible for reviewing outputs before relying upon them for business decisions.

Else Digital makes no warranty that AI-generated outputs will always be accurate, complete, or appropriate.

30. ACCEPTABLE USE

Customers shall use Servisfy only for lawful and legitimate purposes.

Customers agree not to use the Platform to:

Violation may result in immediate suspension.

31. COMMUNICATION SERVICES

Servisfy supports enterprise communications through multiple channels.

Services may include:

Customers are solely responsible for ensuring:

32. VOICE SERVICES

Where enabled, Servisfy may support:

Call recording laws vary by jurisdiction.

Customers are solely responsible for complying with applicable consent requirements.

Servisfy is not an emergency communications service and must not be relied upon for emergency response.

33. MARKETPLACE SERVICES

Servisfy may include a marketplace connecting businesses, suppliers, service providers, and customers.

Marketplace participants are responsible for:

Else Digital provides marketplace infrastructure only and is not ordinarily a party to transactions between marketplace participants unless expressly stated.

34. APIs AND INTEGRATIONS

Servisfy may provide APIs allowing integration with third-party systems.

Customers may use APIs only:

Else Digital reserves the right to:

35. THIRD-PARTY SERVICES

Servisfy integrates with independent third-party providers.

Examples may include:

Use of third-party services remains subject to their respective terms.

Else Digital is not responsible for third-party availability or performance.

36. CUSTOMER DATA

Customers retain ownership of all Customer Data uploaded to Servisfy.

Customer Data includes:

Customers grant Else Digital a limited license to process Customer Data solely for providing the Services.

37. INTELLECTUAL PROPERTY

Else Digital Solutions Inc. and its licensors own all rights, title, and interest in the Platform, including all associated intellectual property rights.

Protected assets include:

Nothing in these Terms transfers ownership of Else Digital intellectual property.

38. TRADEMARKS

"Servisfy," Else Digital logos, trademarks, product names, slogans, and branding elements are protected intellectual property.

Customers may not use Servisfy trademarks except as expressly authorized in writing.

39. FEEDBACK

Customers may voluntarily provide suggestions, enhancement requests, feature ideas, comments, or feedback.

Unless otherwise agreed in writing, Else Digital may use such feedback without restriction or compensation.

Customers retain ownership of their underlying intellectual property but grant Else Digital a perpetual, worldwide, royalty-free license to use submitted feedback for improving the Platform.

40. FUTURE FEATURES

Else Digital may introduce future capabilities including:

References to future functionality do not constitute a binding commitment to deliver specific features.

PART III

COMMERCIAL TERMS, CUSTOMER DATA, SECURITY, CONFIDENTIALITY, WARRANTIES, LIABILITY & INDEMNIFICATION

41. SUBSCRIPTION FEES

Access to certain features of the Servisfy Platform requires payment of subscription fees.

Subscription fees are determined by:

Current pricing is published through the Servisfy Platform or otherwise provided in writing.

42. BILLING

Unless otherwise agreed in writing, subscription fees are billed:

Billing begins upon activation of the applicable subscription.

Invoices shall be payable in the currency specified during subscription or within the applicable Enterprise Agreement.

43. TAXES

Subscription fees exclude applicable taxes unless expressly stated otherwise.

Customers are responsible for payment of:

Else Digital Solutions Inc. remains responsible solely for taxes imposed upon its own income.

44. PAYMENT METHODS

Customers authorize Else Digital Solutions Inc. or its authorized payment processors to charge approved payment methods for:

Customers remain responsible for ensuring payment information remains current.

45. LATE PAYMENTS

Failure to pay invoices when due may result in:

Else Digital reserves the right to charge reasonable interest on overdue balances where permitted by applicable law.

46. REFUNDS

Except where required by applicable law or expressly agreed in writing:

Nothing in this section limits statutory consumer rights where applicable.

47. PRICE CHANGES

Else Digital Solutions Inc. may revise pricing from time to time.

Material pricing changes affecting existing subscriptions shall be communicated in advance.

Continued renewal following the effective date of revised pricing constitutes acceptance of the updated pricing.

Enterprise Agreements remain governed by their negotiated pricing during the agreed contractual term unless otherwise specified.

48. CUSTOMER DATA OWNERSHIP

Customer Data remains the exclusive property of the Customer or its licensors.

Else Digital claims no ownership over Customer Data.

Customer Data includes, without limitation:

49. LICENSE TO PROCESS CUSTOMER DATA

The Customer grants Else Digital Solutions Inc. a limited, worldwide, non-exclusive license to process Customer Data solely for the purposes of:

This license terminates upon expiration of applicable retention obligations.

50. CUSTOMER RESPONSIBILITY FOR DATA

Customers are solely responsible for:

Customers represent that they possess all necessary rights to upload Customer Data into Servisfy.

51. DATA BACKUP

Else Digital maintains commercially reasonable backup procedures designed to support service continuity.

Customers acknowledge that:

52. CONFIDENTIAL INFORMATION

Each party may receive confidential information from the other.

Confidential Information includes:

Confidential Information excludes information that:

53. CONFIDENTIALITY OBLIGATIONS

Each party agrees to:

Confidentiality obligations survive termination of these Terms.

54. SECURITY

Else Digital maintains a comprehensive information security program designed to protect:

Security measures may include:

Specific security controls may evolve as technology and industry practices develop.

55. CUSTOMER SECURITY RESPONSIBILITIES

Customers remain responsible for:

Failure to maintain appropriate security may increase operational risk.

56. PRIVACY

Processing of Personal Information is governed by the Servisfy Privacy Policy.

Customers acting as controllers or businesses under applicable privacy legislation remain responsible for determining the lawful basis for processing Personal Information.

Else Digital acts as a service provider or processor where applicable.

57. COMPLIANCE WITH LAW

Customers agree to comply with all applicable laws, including laws relating to:

Customers are solely responsible for determining whether use of the Platform complies with applicable regulatory requirements.

58. SERVICE AVAILABILITY

Else Digital endeavors to maintain reliable Platform availability.

However, uninterrupted availability cannot be guaranteed.

Service interruptions may result from:

Where practical, planned maintenance will be communicated in advance.

59. SUPPORT SERVICES

Support services may vary by subscription tier.

Support offerings may include:

Enterprise customers may receive enhanced support under separate agreements.

60. WARRANTIES BY THE CUSTOMER

The Customer warrants that:

61. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE."

ELSE DIGITAL DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

Else Digital does not warrant that:

62. AI DISCLAIMER

Artificial Intelligence may generate inaccurate, incomplete, outdated, or inappropriate outputs.

Customers acknowledge that:

Else Digital is not responsible for decisions made solely in reliance upon AI-generated outputs.

63. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELSE DIGITAL SHALL NOT BE LIABLE FOR:

64. LIABILITY CAP

Except for liabilities that cannot legally be limited, Else Digital's aggregate liability arising from or relating to these Terms shall not exceed the greater of:

This limitation applies regardless of the legal theory asserted.

65. EXCLUSIONS FROM LIABILITY LIMITATION

The limitations contained in these Terms shall not apply to:

66. CUSTOMER INDEMNIFICATION

The Customer agrees to defend, indemnify, and hold harmless Else Digital Solutions Inc., its affiliates, officers, directors, employees, contractors, licensors, and agents from and against claims arising out of:

67. INTELLECTUAL PROPERTY INDEMNITY

Subject to the limitations contained herein, Else Digital will defend claims alleging that the unmodified Servisfy Platform infringes a valid third-party intellectual property right.

Else Digital may, at its option:

This section does not apply where claims arise from:

68. INSURANCE

Else Digital may maintain commercially reasonable insurance coverage appropriate to its operations.

Enterprise customers may request certificates of insurance where contractually required.

69. AUDITS

Where required under Enterprise Agreements, Else Digital may reasonably cooperate with Customer security or compliance assessments, subject to:

70. SURVIVAL

The following provisions survive termination:

PART IV

SUSPENSION, TERMINATION, COMPLIANCE, DISPUTE RESOLUTION & GENERAL LEGAL PROVISIONS

71. ACCOUNT SUSPENSION

Else Digital Solutions Inc. reserves the right to suspend all or part of the Services immediately where reasonably necessary to:

Where reasonably practicable, Else Digital will provide notice before suspension. However, advance notice is not required where immediate action is necessary to protect the Platform or comply with legal obligations.

72. TERMINATION BY THE CUSTOMER

The Customer may terminate its Subscription:

Termination does not relieve the Customer of obligations accrued prior to termination, including payment obligations.

73. TERMINATION BY ELSE DIGITAL

Else Digital may terminate these Terms or suspend Services if the Customer:

Where the breach is capable of cure, Else Digital will ordinarily provide a reasonable opportunity to remedy the breach before termination.

74. EFFECT OF TERMINATION

Upon termination:

The Customer remains responsible for all outstanding fees accrued before termination.

75. DATA EXPORT

Subject to applicable law and any Enterprise Agreement, Customers may export Customer Data using available Platform tools for a reasonable period following termination.

Else Digital may impose reasonable technical limitations to protect Platform security and the rights of third parties.

76. DATA DELETION

Following expiration of applicable retention periods and subject to legal obligations, Else Digital may permanently delete Customer Data from production systems.

Certain information may be retained where required:

77. EXPORT CONTROL COMPLIANCE

Customers shall comply with all applicable export control laws and regulations, including those of:

Customers shall not use the Platform in violation of export restrictions.

78. SANCTIONS COMPLIANCE

Customers represent that they are not:

Customers shall not use Servisfy in violation of applicable sanctions laws.

Else Digital reserves the right to suspend or terminate Services where required by law.

79. ANTI-CORRUPTION

Customers agree to comply with all applicable anti-corruption and anti-bribery laws, including where applicable:

The Platform shall not be used to facilitate unlawful payments or corrupt practices.

80. ACCESSIBILITY

Else Digital is committed to improving accessibility and usability of the Platform.

Where practicable, Servisfy will be developed with consideration for recognized accessibility standards, including evolving international best practices.

Accessibility features may vary across products, devices, operating systems, and subscription tiers.

81. GOVERNMENT CUSTOMERS

Government entities using the Platform remain responsible for compliance with applicable procurement, records management, public sector privacy, and information governance laws.

Additional contractual terms may apply to government procurements.

82. OPEN SOURCE SOFTWARE

The Platform may incorporate open-source software components licensed under applicable open-source licenses.

Nothing in these Terms modifies the rights or obligations associated with such licenses.

Copies of applicable open-source licenses may be made available upon request where required.

83. THIRD-PARTY CONTENT

The Platform may display or integrate third-party content, applications, or services.

Else Digital does not endorse or guarantee:

Customer use of third-party services remains subject to applicable third-party terms.

84. PUBLICITY

Unless otherwise agreed in writing, Else Digital may identify the Customer by name and logo in customer lists, case studies, or promotional materials.

Enterprise Customers may opt out through written notice.

Else Digital will not disclose Confidential Information in connection with such publicity.

85. FORCE MAJEURE

Neither party shall be liable for delays or failures resulting from events beyond its reasonable control, including:

Affected obligations shall be suspended only for the duration of the Force Majeure event.

86. ASSIGNMENT

The Customer may not assign or transfer these Terms without Else Digital's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets.

Else Digital may assign these Terms:

These Terms bind successors and permitted assigns.

87. RELATIONSHIP OF THE PARTIES

Nothing contained in these Terms creates:

Each party remains an independent contractor.

88. NOTICES

Legal notices shall be delivered:

Customers are responsible for maintaining accurate contact information.

Electronic notices satisfy any legal requirement that communications be in writing where permitted by applicable law.

89. ELECTRONIC SIGNATURES

The parties agree that:

shall have the same legal effect as handwritten signatures to the fullest extent permitted by applicable law.

90. WAIVER

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of future enforcement of that or any other provision.

A waiver is effective only if made expressly in writing.

91. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted, modified, or replaced to the minimum extent necessary to preserve the original commercial intent.

92. ENTIRE AGREEMENT

These Terms, together with any incorporated documents, including but not limited to the:

constitute the complete agreement between the parties concerning the Services and supersede all prior discussions, negotiations, representations, and agreements relating to the subject matter herein.

93. ORDER OF PRECEDENCE

In the event of any inconsistency, the following order of precedence shall apply:

94. GOVERNING LAW

Unless otherwise required by mandatory law or expressly agreed in writing, these Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

95. DISPUTE RESOLUTION

The parties shall first attempt in good faith to resolve any dispute through informal negotiations.

If a dispute cannot be resolved within thirty (30) days, either party may request confidential mediation.

If mediation is unsuccessful, the dispute shall be finally resolved by binding arbitration conducted in Alberta, Canada, under the applicable arbitration legislation, unless the parties mutually agree otherwise or applicable law requires a different forum.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property, confidential information, or other rights requiring immediate protection.

96. CLASS ACTION WAIVER

To the extent permitted by applicable law, disputes shall be resolved solely on an individual basis.

Neither party shall participate as a plaintiff or class member in any purported class, representative, or consolidated proceeding arising out of or relating to these Terms.

Where mandatory law prohibits such a waiver, this provision shall apply only to the maximum extent legally permissible.

97. LANGUAGE

These Terms have been prepared in the English language.

Where translated versions are provided for convenience, the English version shall prevail in the event of any inconsistency, unless applicable law requires otherwise.

98. CONTACT INFORMATION

Else Digital Solutions Inc.

Operating as Servisfy

Email: support@servisfy.com

Website: https://servisfy.com

Business Address: [Insert Registered Alberta Business Address]

99. FUTURE EVOLUTION OF THE PLATFORM

The Customer acknowledges that Servisfy is an evolving enterprise technology platform.

Else Digital may introduce new capabilities, including but not limited to:

Unless expressly stated in a binding written agreement, references to anticipated functionality do not constitute contractual commitments to deliver any specific feature or release by a particular date.

100. FINAL ACKNOWLEDGEMENT

By accessing or using the Servisfy Platform, the Customer acknowledges that it has carefully read these Enterprise Terms of Service, understands them, and agrees to be legally bound by them.

The Customer further acknowledges that Servisfy is an advanced Artificial Intelligence-powered Service Operating System intended to assist organizations in customer communications, operational workflow orchestration, knowledge management, analytics, and enterprise service delivery. The Customer remains responsible for exercising appropriate business judgment, oversight, and compliance with applicable laws in its use of the Platform.

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